SpydurPBX :: Features

Screenshots: Reporting

Call Log V i e w F u l l - S i z e	Compare Calls V i e w F u l l - S i z e	Daily Load V i e w F u l l - S i z e

Monthly Traffic V i e w F u l l - S i z e	Queue Statistics V i e w F u l l - S i z e	Queue Statistics: Agents V i e w F u l l - S i z e

Queue Statistics: Date V i e w F u l l - S i z e	Queue Statistics: Hourly V i e w F u l l - S i z e	Queue Statistics: Weekday V i e w F u l l - S i z e

Call Logs
Detailed, system-wide call log with optional call recording download and playback.

Compare Calls
Easily compare call patterns over a select period of time.

Monthly Traffic
Displays phone usage on a monthly basis.

Daily Load
Shows peak times and usage patterns.

Queue Statistics
Overall abandonment rate and ring times of all calls placed and received

Queue Statistics: Agents
Complete breakdown and analysis of agent ring times, call times, call counts, and more!

Queue Statistics: Date
Analysis of various metrics spanning an entire range of dates.

Queue Statistics: Hourly
Reported call times and ring times on an hourly basis.

Queue Statistics: Weekday
In-depth analysis of call distribution for each day of the week.